Terms and Conditions
Welcome to Foot Secret. Please review our terms, booking guidelines, and guest etiquette policies before your visit.
Introduction
Welcome to Foot Secret, a brand owned and operated by Trinity Wins. By accessing or using our website and services, you agree to be bound by these terms and conditions. Please read them carefully before booking an appointment. All changes will become effective immediately upon being posted on the website and will be applicable to all users accessing and using the website thereafter.
Services Offered
We provide professional foot reflexology and relaxation services at our centers. Appointments can be booked conveniently via our website, by phone, or through walk-ins across our Chennai locations.
Appointment Policy
User Account
You may be required to create an account or provide accurate details to book appointments online. You agree to provide accurate and complete information during registration and to keep your login credentials confidential.
Pricing Policy
- A. MRP Rates: Service prices listed are at current MRP, however these are subject to change without advance notice.
- B. Currency: All prices on this website are processed in Indian Rupees (INR).
- C. Billing: All orders are acknowledged at current pricing. We will bill at the price in effect at the time of billing.
- D. Taxes: Our services and products are liable for applicable GST in India.
Payments & Refunds
A. Accepted Modes: Payments can be made via Cash, Credit/Debit Card, UPI, or other accepted digital payment methods.
B. Final Sale: All payments are final. Refunds will not be provided for completed services.
C. Rescheduling Notice: Cancellations or reschedules must be made at least 24 hours in advance. Late cancellations may be subject to a fee.
Customer Conduct and Etiquette
Guidelines for a peaceful and respectful wellness environment
To ensure a peaceful and professional environment for all our guests and staff, we kindly request that all customers observe the following guidelines:
1. Punctuality
Please arrive at least 10 minutes before your scheduled appointment. Late arrivals may lead to reduced session time or rescheduling.
2. Hygiene
For the comfort of both clients and therapists, we request that customers maintain personal hygiene before arriving for their session. If needed, basic cleaning amenities will be available.
3. Respectful Behavior
Customers must treat staff and other patrons with courtesy and respect at all times. Any inappropriate behavior, language, or gestures will not be tolerated and may result in immediate termination of the session without refund.
4. Mobile Phones
To maintain a calm environment, we request that mobile phones be kept on silent or turned off during your session.
5. Health Conditions
Please inform our team prior to your session if you are experiencing any medical conditions (e.g., diabetes, pregnancy, injuries, skin conditions, etc.) that may affect your treatment.
6. Intoxication
Services will not be provided to any customer under the influence of alcohol or drugs.
7. Accompanying Guests
To maintain privacy and prevent overcrowding, only the person receiving the service is allowed in the therapy area unless otherwise agreed upon (e.g., caregivers, minors with parents).
8. Right to Refuse Service
Foot Secret reserves the right to refuse service to any individual whose behavior is disruptive, inappropriate, or violates these guidelines.
Intellectual Property
All content on the website, including logos, images, graphics, trademarks, and text, is the property of Foot Secret (Trinity Wins) and protected by copyright and intellectual property laws.
Third-Party Services and External Links
Our website may include links to external websites, tools, or third-party services for communication, analytics, or convenience. These include, but are not limited to, WhatsApp chat integration, analytics platforms (like Google Analytics), social media links, and embedded content.
1. Third-Party Tools and Services:
We may use third-party services to facilitate bookings, communications, or user experience enhancements. While we strive to work only with reliable service providers, we are not responsible for the practices, performance, or policies of these third parties. Examples may include: WhatsApp for communication, analytics tools for tracking website usage, and embedded booking forms or widgets. Use of these services is governed by their respective privacy policies and terms of use.
2. External Links:
Our website may contain links to external sites that are not operated by us. Please be aware that we do not have control over the content, privacy practices, or security of these websites. Clicking on such links is at your own risk, and we strongly advise you to review the terms and privacy policies of every external site you visit.
Limitation of Liability
Foot Secret and Trinity Wins are not responsible for any indirect or incidental damages related to your use of our services, premises, or digital platforms.
Changes to Service & Terms
Updates to Terms: The company may revise and update these Terms & Conditions from time to time. Any changes will be effective immediately upon posting on our website, and your continued use of the service will constitute acceptance of the revised terms.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact our customer support team: